Awareness program (Guest Service Associate (Food & Beverage)

Date / Time : 21-03-2026 Time 12:30 AM - 1:30 PM

Location : Virtual

Venue Details : https://meet.google.com/pev-ober-ncq

The Awareness Program for Guest Service Associate (Food & Beverage) is designed to introduce participants to the hospitality industry and provide basic knowledge about the roles, responsibilities, and career opportunities in the Food & Beverage (F&B) service sector. This program aims to create awareness among youth about professional standards, customer service skills, and employment prospects in hotels, restaurants, and other hospitality establishments.

1. The main objectives of the awareness program are:
2. To introduce participants to the hospitality and tourism industry.
3. To explain the role of a Guest Service Associate in Food & Beverage services.
4. To inform participants about career opportunities and skill development programs in the hospitality sector.
5. To develop basic communication, etiquette, and customer service awareness.
6. To encourage youth to enroll in formal skill training programs related to hospitality.

1. This program is mainly designed for:
2. Students (10th / 12th pass or above)
3. Unemployed youth seeking job-oriented skills
4. Individuals interested in working in hotels, restaurants, cafés, and catering services
5. Candidates who want to build a career in the hospitality industry

4.1 Introduction to Hospitality Industry

1. Participants will be given an overview of the hospitality sector including hotels, restaurants, resorts, airlines, cruise services, and catering services. The importance of customer satisfaction and service quality will also be explained.

4.2 Role of Guest Service Associate (F&B)

1. The program explains the duties of a Guest Service Associate such as:
2. Greeting and welcoming guests
3. Taking food and beverage orders
4. Serving food and beverages professionally
5. Maintaining cleanliness and hygiene in dining areas
6. Handling guest queries and complaints politely
7. Ensuring customer satisfaction

1. Participants will learn about:
2. Personal grooming standards in hospitality
3. Professional behavior and body language
4. Communication skills with guests
5. Teamwork and coordination with kitchen and service staff

1. Basic information will be provided about:
2. Types of restaurants and dining services
3. Table setting and service styles
4. Food safety and hygiene practices
5. Basic menu knowledge

1. The awareness program will highlight career paths such as:
2. Guest Service Associate
3. Restaurant Steward
4. Food & Beverage Attendant
5. Banquet Service Staff
6. Hotel Service Executive
7. It will also provide information about skill training programs, certifications, and employment opportunities in hotels, restaurants, resorts, and catering companies.

1. Helps participants understand the hospitality industry and its growth potential.
2. Creates awareness about professional skills required in F&B service.
3. Encourages youth to join skill development training programs.
4. Improves basic communication and customer service awareness.

The awareness program is generally conducted as a short session (1–3 hours) including presentations, discussions, and interactive activities.

7. Methodology

1. The program may include:
2. Presentations and audio-visual demonstrations
3. Interactive discussions
4. Real-life examples from the hospitality industry
5. Question and answer sessions

1. After attending the awareness program, participants will:
2. Gain basic understanding of the Guest Service Associate (Food & Beverage) role.
3. Become aware of career opportunities in the hospitality sector.
4. Be motivated to pursue formal training and employment in the F&B service industry.