Privacy Policy for Super Fliers E-ventures Private Limited

At Super Fliers E-ventures Private Limited, we are committed to protecting the privacy and confidentiality of our client’s information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal and sensitive data that we receive during the provision of our services. By availing of our services, you agree to the terms and conditions of this Privacy Policy.

This Privacy Policy defines how we, as a consulting firm providing services linked to skill development tenders, bid submission, tender documentation, proposal writing, government liaison, empanelment, and trainer services, collect, use, disclose, and protect your personal information. These services include tenders for skill development, bid submission, tender documentation, proposal writing, and empanelment. We are dedicated to protecting your privacy and maintaining the safety of your data in any way that we can. Please give this policy a careful read in order to gain an understanding of how we handle the information you provide.

1. Data Collection: We reserve the right to acquire personal and sensitive data from our clients. This data may include but is not limited to, contact information (name, address, email, and phone number), professional details, and any other information that is necessary for the provision of our services.
2. Data Use: The information we gather about our customers is largely put to use in order to provide the services that those customers have requested. This includes, but is not limited to, the submission of bids, the documentation of tenders, the preparation of proposals, skill development tenders, contact with the government, and empanelment services. We take measures to guarantee that the data gathered is pertinent to the provision of our services and that it is used only for the purposes that were intended.
3. Data Disclosure: When necessary for the tender and empanelment processes, Super Fliers E-ventures Private Limited may share customer information with government authorities, sector skill councils (SSCs), state skill development missions (SSDMs), and district skill committees (DSCs). We do not sell, trade, or rent any information on our customers or former customers to any third parties for the purpose of marketing.
4. Empanelment and Trainer Data: For empanelment with Sector Skill Councils (SSCs), State Skill Development Missions (SSDMs), and District Skill Committees (DSCs), we may share your professional qualifications and relevant information with the respective authorities to facilitate the empanelment process.
5. Trainers and Super Flierss: If you are a trainer or Super Fliers working with us, we may share your information with our clients or government authorities as required for tender submissions, project implementation, or other services.
6. Protecting Your Information: We take the necessary precautions to secure the data you supply against unauthorised access, abuse, or disclosure by maintaining suitable security measures. We protect the privacy of our customers and the accuracy of their information by taking all safeguards that are technically possible.
7. The Maintenance of Data: We do not keep customer information for any longer than is required to satisfy the reasons for which it was obtained, unless we are ordered by a higher authority to do so for an extended period of time.
8. Links to Third-Party Websites: There is a possibility that our website will include connections to the websites of other parties. These third-party websites are not under our control, and we are not responsible for how they handle users' personal information. Before supplying any personally identifiable information, we strongly suggest familiarising yourself with the privacy rules of these third-party websites.
9. The Rights of the Customers: Customers have the ability to view, amend, or remove any personal information we store on them at any time. They also have the option of revoking their consent for the processing of their data by getting in touch with us through any of the specified channels.
10. Changes to the Personal Information Protection Policy: This Privacy Policy may be updated from time to time by Super Fliers E-ventures Private Limited to reflect changes in either our business procedures or the laws that are currently in effect. Our website will always have the most up-to-date version of the policy available to read.

Contact us at the following number if you have any questions or issues about our Privacy Policy or the ways in which we handle data:

Contact and Support Information for Super Fliers E-ventures Private Limited:

1. Phone: +91 – 9630030343
2. Support: Email: support@skillcouncils.com
3. Helpline: 18008892553
4. Website: www.skillcouncils.com

Address: 208, 2nd floor, Gopal Heights, Netaji Subhash Place, New Delhi – 110034

Advisory services provided by Super Fliers E-ventures Private Limited are subject to the following refund and cancellation policies:

Submission of Bids and Documentation of Tenders, as well as Writing of Proposals: In the event that the customer decides to back out of the agreement before any work has been carried out, they will get a complete refund of all payments made.Refund: In the case that the client decides to cancel the work after it has already begun, the client will get a refund that is proportionate to the amount of work that has been accomplished up to the point when the cancellation was made.Skill Development Tenders: Cancellation: If customers wish to terminate the service before the deadline for tender submission, they will be entitled to a full refund of their payment.

Cancellations made after the deadline for tender submission will not be eligible for reimbursement, nor will cancellations made after the deadline if the tender has already been submitted on the client's behalf.

Government Liaison: 

1. Cancellation: Clients can terminate the government liaison service at any time before the liaison process begins, and they will receive a full refund for their cancellation fee.
2. Cancellations made after the beginning of the government liaison procedure are not eligible for a refund and will not be honoured by the organisation.

SSCs, SSDMs, and DSCs are all being panelled:

1. Cancellation: Customers may request a cancellation of the empanelment service at any time prior to the start of any work linked to the application process, and they will be given a full refund.
2. Once the application process has begun, there will be no longer be any possibility of receiving a refund for any cancellations.

Trainers who have been awarded the TOT Certification by Sector Skill Councils:

1. Cancellation: Customers have the option of cancelling the TOT-certified trainer service prior to the commencement date of the training programme in order to receive a full refund of their payment.
2. Cancellations received after the beginning of the training programme are not eligible for reimbursement of any kind.

Trainers for the NIESBUD programme, the FocTac programme, the International English Language Testing System, and soft skills:

1. Clients have the option to cancel the trainer service up until the point at which the training programme officially begins, at which point they will receive a refund in its entirety.
2. Cancellations received after the beginning of the training programme are not eligible for reimbursement of any kind.

Note: 

After receiving the cancellation request, the amount of the refund, if one is due, will be executed within a period of thirty days.

The client's refund amount will have a sum withheld from it equal to the total cost of any third-party costs that Super Fliers E-ventures Private Limited expended on their behalf.

This policy lays out the general terms for refunds and cancellations that apply to the various advising services. Nevertheless, particular contractual agreements and stipulations with customers might take precedence over this overarching policy. Prior to making use of the advisory services, clients are strongly recommended to go over the exact terms with Super Fliers E-ventures Private Limited and have a conversation with the company about them.

Customer Care:

We make all best endeavors to provide You with a pleasant experience. In the unlikely event that You face any issues, please contact us at support@skillcouncils.com and Helpline:- 18008892553