| Tender ID | SkillTender256 |
| Reference No. | TrainingTender235 |
| Tender Brief | EOI is hereby invited from eligible non-government Government Organization (NGO) to run ROGI SAHAYATA KENDRA at Rampurhat Govt. Medical College & Hospital, Rampurhat, Birbhum for one year and may be extended up to three. |
| Tender Description | π’ Invitation for Expression of Interest (EOI)βRogi Sahayata Kendra (RSK) at Rampurhat Govt. Medical College & Hospital π₯ |
| Pre-Qualification Criteria | π Memo No.: RPHGMC&H/MSVP/729
π
Date: 05.03.2025
π Location: Rampurhat Govt. Medical College & Hospital, Birbhum, West Bengal
π Contract Period: 1 year (extendable up to 3 years based on performance)
The Health & Family Welfare Department invites eligible NGOs to operate Rogi Sahayata Kendra (RSK) at Rampurhat Govt. Medical College & Hospital to assist patients and their families with real-time information, guidance, and grievance redressal services.
π Key Dates & Timeline
SL No. Particulars Date
1οΈβ£ EOI Document Upload 05.03.2025
2οΈβ£ EOI Submission Start Date 05.03.2025
3οΈβ£ EOI Submission Closing Date 18.03.2025
4οΈβ£ Bid Opening Date 20.03.2025 (4 PM)
5οΈβ£ Qualified Bidders List Upload To be Notified
π Online Submission: wbtenders.gov.in (Under Health & Family Welfare Department)
π Assistance: Visit MSVP Office, Rampurhat Govt. Medical College & Hospital during office hours.
π― Objective of RSK Programme
π₯ Enhance Patient Support: Establish Information Centers at the hospital to provide accurate and timely service-related information to patients and visitors.
π Ensure Seamless Service Access: Assist patients in navigating hospital services and guide them towards available healthcare schemes.
π’ Transparent Communication: Facilitate real-time communication regarding medical services, procedures, and hospital facilities.
π Role & Responsibilities of the NGO
πΉ Guidance & Support: Provide friendly and accurate information to patients and visitors.
πΉ Real-Time Assistance: Maintain an updated database of hospital services and guide patients accordingly.
πΉ Grievance Handling: Accept and record complaints/suggestions, issue receipts, and forward them to the Superintendent after each shift.
πΉ Critical Case Monitoring: Maintain and update a list of high-risk/serious patients.
πΉ Facilitate Doctor-Patient Interaction: Keep a checklist for doctor-party meetings.
πΉ Scheme Awareness: Educate expecting mothers on JSSK (Janani Shishu Suraksha Karyakram) and other NRHM initiatives.
πΉ Public Announcements & Registration Support: Assist in RSBY (Rashtriya Swasthya Bima Yojana) registrations and facilitate announcements via Public Address Systems.
β° Operational Details
π
Service Hours: 24x7 (Round-the-clock operation in 3 shifts throughout the year).
β
Eligibility Criteria for NGOs
βοΈ Legally Registered: Must be registered under Societies Registration Act, 1861 or equivalent.
βοΈ Financial Compliance: Must have submitted Annual Returns for the last three financial years.
βοΈ Financial Health: Must provide Audit Reports for the last three years.
βοΈ Relevant Experience: Prior experience in health or development sectors.
βοΈ Local Presence: Registered office must be in the district.
βοΈ Compliance with Labour Laws: Must have valid P.F & E.S.I registration.
π Selection Criteria for NGOs
NGOs will be scored based on the following factors as per memo number HFIO/MSIW-03/1,3/Partil/Part file dated 19.02.2015:
πΉ Experience in Health Sector – Number of years operating in health-related services.
πΉ Experience in Developmental Sectors – Work in education, sanitation, nutrition, maternal and child welfare.
πΉ Presence in District – Duration of organizational setup in the district.
πΉ Financial Strength – Annual turnover in the last two financial years.
π Submission of Expression of Interest (EOI)
π BID A (Technical Documents - Statutory Cover):
π Checklist (Prescribed format)
π Application Form (Annexure 1)
π Copy of EDI
π BID B (Non-Statutory Documents - Multiple Pages in One File):
π PAN Card of the NGO
π GST Registration (if applicable)
π Updated Society Registration Certificate
π Income Tax Returns (Last 3 Years)
π Audited Receipts, Payments & Balance Sheet (Last 3 Years)
π Experience Certificates in Health/Development Sectors
π Valid P.F & E.S.I Registration Certificates
π Terms of Reference
βοΈ NGO Responsibility: Ensure punctuality, attendance, and efficiency of staff.
βοΈ Hospital Support: Furniture, documents, drinking water & toilets provided by the hospital.
βοΈ Supervision: NGO to appoint a supervisor for RSK activities.
βοΈ Exclusive Duties: Rogi Sahayaks will focus only on patient care and not be assigned other NGO tasks.
π¨ Applications Will Be Rejected If:
β Submitted after the deadline
β Missing signatures, official seals, or required documents
β Contain fabricated or misleading information
π Financial Details
π° Rogi Sahayak Salary: βΉ10,826 per month (per staff)
π° Administrative Cost: βΉ2,500 per month/unit (for 8 staff members)
πΌ Total Staff Requirement: 16 Rogi Sahayaks
β οΈ Important Instructions
π E-Filing Mandatory: EOI documents must be submitted online at wbtenders.gov.in.
π Right to Reject: The Medical Superintendent cum Vice-Principal reserves the right to accept or reject any EOI.
π Verification: The hospital can physically verify bidder credentials at any time.
π Strict Compliance: Any misrepresentation or false claims will result in immediate rejection.
π’ Why Apply?
β
Be a Key Player in Patient Support & Healthcare Transparency
β
Direct Collaboration with Health & Family Welfare Department
β
Opportunity to Improve Patient Experience in Government Hospitals
β
Contribute to Public Health Awareness & Support Initiatives
π© Submit your EOI before 18th March 2025 to become a vital partner in healthcare services at Rampurhat Govt. Medical College & Hospital!
For More Information:
π wbtenders.gov.in
π’ Visit MSVP Office, Rampurhat Govt. Medical College & Hospital during office hours. |
| Tender Fee (Number) | NA |
| EMD (Number) | NA |
| Mode of EMD | NA |
| Estimated Cost | NA |
| Start Date of Document Collection | 05.03.2025 |
| Pre-Bid Meeting Date | NA |
| Last Date for Submission | 18.03.2025 |
| Opening Date | 20.03.2025 (4 PM) |
| Download the Document | View Document |