Key Tender Details

Required Table for SkillCouncils.com

Scope of Work

1. The selected service provider will support the Indian Navy’s examination and IT operations, particularly for INOES 2.0 and Dedicated Online Examination Centres. The scope includes examination configuration, paper mapping, technical assistance during examinations, and result compilation. The scope document lists activities for around 20 examinations per year, with a total of approximately 340 working days across activities.

Main Activities

Additional Technical Assistance Includes

1. The service provider will assist in creating and configuring exam instances on the CEC server, managing registration windows, transmitting metadata to 23 locations, supporting exam-day operations through video conferencing/telecon with DOECs, preparing results, maintaining IT assets including CEC servers, coordinating repair/replacement of defective IT assets, updating antivirus/security patches, and supporting access control lists over 30 network switches used at 23 DOECs.
2. The provider will also troubleshoot network-related issues such as accessibility of INOES services across the Navy, remote access of 46 DOEC servers, and patch updates for 51 servers, 429 nodes and 30 network switches.

Pre-Qualification Criteria

Bidders must meet the following minimum pre-qualification requirements:

1. The bidder must have a minimum average annual turnover of ₹13 lakh during the last 3 financial years. Documentary proof such as audited balance sheets or CA/Cost Accountant certificate must be uploaded.
2. The bidder must have 3 years of experience in providing same or similar services to Central Government, State Government or PSU organisations.
3. The bidder must have successfully completed similar services in the last three years as per any one of the following:
   1. Three similar completed services of at least 40% of estimated cost each; or
   2. Two similar completed services of at least 50% of estimated cost each; or
   3. One similar completed service of at least 80% of estimated cost.
4. The bidder should have at least 2 IT professionals on payroll.
5. The service provider must have an office in the state of the consignee and must submit documentary proof.
6. The bidder must not be under liquidation, court receivership, bankruptcy or similar proceedings and must upload an undertaking.

Eligibility Criteria for Technical Resources

1. The deployed resources should have relevant IT and technical support experience. The bid document specifies onsite deployment with resource qualification such as BE/B.Tech in IT/Computer Science, MCA/M.Tech in computers/electronics/IT, or M.Sc. in CS/IT. Relevant experience should be 3 years and less than 6 years, and the buyer may conduct interviews before deployment.
2. The technical staff should have working knowledge of database systems, MS Office, Windows Server 2019, Windows 10 Pro, SQL Server, Active Directory, Domain Services, IIS, network switch/firewall troubleshooting, NMS and protocols such as ARP, TCP/IP, STP, HTTP, SNMP, SSH and ICMP.
3. The scope document also indicates that field experience of 3–4 years is required/preferred, along with ability to read and interpret technical data and experience in educational institutions, professional assessment agencies or communication centres.

Financial Criteria

1. The bidder must demonstrate adequate financial capability through turnover documents, balance sheets and bank solvency proof. The estimated bid value is ₹26,11,507, and the EMD amount is ₹52,230. The ePBG is 3% for a duration of 38 months.
2. The bid also requires financial price breakup documentation. Payment will be made on a monthly basis after satisfactory completion of work and submission of a pre-receipted bill to the paying authority, CDA Navy/Coast Guard.
3. The service provider must first pay salaries/wages of deployed staff from its own resources and then claim payment from the buyer along with statutory documents such as PF, ESIC and bank statement of payments made to staff.

Tender Fee and EMD Details

1. The GeM disclaimer also states that asking for any tender fee or bid participation fee through ATC is not permitted, so bidders should follow the official GeM bid requirement only.

Submission Guidelines

1. Bidders must submit their bids online through the GeM portal before the bid end date. The bid is a Two Packet Bid, meaning bidders must submit technical and financial parts separately. The financial document indicating price breakup is required, and the bid will be evaluated on a total value-wise basis.
2. Bidders must upload all required eligibility, technical, financial and statutory documents with the bid. Reverse Auction is enabled, and technically qualified bidders may be considered for RA as per GeM conditions. The bid offer validity is 180 days from the bid closing date.
3. The service provider must not assign or subcontract the contract without prior written consent of the buyer. The bid also requires compliance with applicable labour laws, wage payment rules, PF/ESIC and other statutory obligations.

Important Deadlines

Document Checklist for Bidders

1. Bidders should prepare and upload the following documents: