Key Tender Details

Required Details and Eligibility Table

Scope of Work

The selected Technology Service Provider will be responsible for delivering a complete UPI acquiring and merchant payment acceptance ecosystem for HARCO Bank. The scope includes:

1. Deployment of a certified UPI Acquiring Switch on HARCO Bank’s own NPCI acquiring handle.
2. Merchant onboarding and lifecycle management, including KYC capture, MCC mapping, merchant activation, suspension and closure.
3. Merchant VPA generation and mapping with settlement accounts.
4. Static and dynamic UPI QR code generation, QR inventory management, QR analytics and replacement support.
5. UPI P2M collection, collect request, intent and deep-link payment flows.
6. Offline acquiring services including QR standees, QR sticker printing, Sound Box supply, installation, activation and maintenance.
7. Real-time payment notifications through mobile app, SMS, push notification and Sound Box voice confirmation.
8. Merchant mobile application, web portal, dashboard and service request management.
9. Transaction processing, fraud risk monitoring, suspicious transaction alerts and risk rules.
10. Settlement and reconciliation across the switch, NPCI and HARCO Bank’s CBS.
11. Hosting of primary Data Centre and Disaster Recovery Centre within India.
12. CBS, middleware, third-party portal and reporting system integration.
13. 24x7 technical support, merchant helpdesk, field services, SLA monitoring and regulatory audit support.
14. Implementation of NPCI/RBI mandatory changes and future NPCI products during the contract period.

Pre-Qualification Criteria

Eligible bidders should meet the following pre-qualification requirements:

1. The bidder must be a company incorporated in India under the Companies Act.
2. The bidder must be legally operating in India and 100% owned/controlled by Indian entities and/or Indian citizens.
3. Consortium bids are not permitted; the bid must be submitted by a single legal entity.
4. The bidder should be the original product owner/principal/OEM of the offered switching platforms.
5. Resellers, white-label resellers, sub-licensees or aggregators without source code/IP ownership are not eligible.
6. The bidder must own and operate proprietary NPCI-certified switches for UPI acquiring, e-Setu/eKYC and IMPS.
7. The bidder must provide its own integrated product suite for merchant onboarding, QR/VPA management, fraud risk management and reconciliation.
8. The bidder must not have been blacklisted, debarred or suspended by RBI, NPCI, Government Departments, Public Sector Banks or Cooperative Banks during the last five years.

Eligibility Criteria

The bidder must satisfy the eligibility criteria listed in the RFP, including:

1. Valid company incorporation and statutory registrations.
2. Indian ownership and control confirmation.
3. Valid PCI-DSS certification and Attestation of Compliance.
4. Primary Data Centre and Disaster Recovery Centre located in India.
5. Valid System Audit Report.
6. Valid Cert-In empanelled auditor reports.
7. NPCI partnership and certification in the bidder’s own name.
8. Certification for UPI, e-Setu/eKYC, IMPS and UPI merchant acquiring.
9. Live deployment with at least 10 banks on qualifying NPCI products/services.
10. NPCI-approved DR drill conducted in the immediately preceding quarter.
11. Valid ISO 27001 certification.
12. Valid cyber security insurance.
13. PAN, GST, CIN and other statutory registrations.
14. Self-declaration for non-blacklisting.
15. Declaration of source code/IP ownership and principal/OEM status.

Financial Criteria

The bidder must satisfy one or more of the following financial conditions:

1. Minimum net worth of ₹1 crore at the end of FY 2025-26; or
2. Positive profit in the last 2 financial years; or
3. Minimum paid-up capital of ₹1 crore.

Supporting documents include CA-certified net worth certificate, CA-certified turnover certificate and profit-positive certificate.

Tender Fee and EMD

The tender fee is ₹1,000 + GST and is non-refundable. In addition, an e-Service Fee of ₹1,000 + GST is payable as per the e-Procurement Portal.

The Earnest Money Deposit is ₹1,00,000. The EMD may be submitted through Bank Guarantee, Demand Draft in favour of “The Haryana State Cooperative Apex Bank Ltd.” payable at Chandigarh, or electronic transfer to the account notified on the portal.

MSE/Startup exemptions, if applicable, may be claimed with valid registration proof. The EMD of unsuccessful bidders will be refunded after declaration of H1, without interest. The EMD of the successful bidder will be refunded after submission of the Performance Bank Guarantee.

Submission Guidelines

•  Bids must be submitted online through the Haryana e-Procurement Portal.
• Bids submitted through any other mode will not be entertained.
• The tender follows a Three-Envelope system:
  • Envelope A: Eligibility Documents
  • Envelope B: Technical Proposal
  • Envelope C: Commercial Proposal
• Only bidders qualifying in Envelope A will be considered for technical evaluation.
• Only technically qualified bidders will be considered for commercial evaluation.
• The final selection will be based on QCBS methodology.
• Commercial information must not be included in the eligibility or technical envelope.
• Bidders must submit pre-bid queries in the prescribed format before the query deadline.
• Responses and corrigenda will be published on the portal and will form part of the RFP.
• Bidders   should monitor the e-Procurement Portal and HARCO Bank website for updates and corrigenda.

Document Checklist

Envelope A – Eligibility Documents

Envelope B – Technical Proposal

Envelope C – Commercial Proposal

Important Deadlines